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CFNA/Firestone Credit Complaint - Late fee charged on zero balance - Late Fees on ZERO BALANCE
CFNA/Firestone Credit Complaint

CFNA/Firestone Credit Complaint

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Late fee charged on zero balance - Late Fees on ZERO BALANCE


I've fought tooth and nail with this company for at least the past two years. Originally got the credit card because I needed to cover an $800 repair (which I, foolishly, could have gotten cheaper eslewhere), and had no other disposable funds. I had other massive expenses come up which prevented me from paying it off within the 6 month trial period. Okay, I'll grant that, the interest thereafter was warranted to a degree, but the rate is outrageous. Regardless, I made payments when I could until the balance was gone. As of 5/17 I had finally paid it down to zero, and the card had already been cancelled for a year or more. CFNA then decided to charge me a LATE FEE on a zero balance on a closed account. Just to clarify, that's $35 ON A CLOSED ACCOUNT WITH A ZERO BALANCE. And now there's a late fee on top of that late fee. This is bullshit, and I doubt its legality. Some people would just pay it and move on, but on principal, I can't, because I can't - in good faith - expect that there won't be more bogus late charges tacked onto a dead account once that's paid off. Furthermore, the due date was on a weekend. If their system doesn't process and post a payment made for a weekend due date until the first business day of the week, that's not my problem.


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Comments


sahdi says: (4 years ago)
 0
I have a new perspective on CFNA Firestone. I won't this board with exceuses but I was the breadwinner but got laid off at 62 years old and 25 years with the DoD contractor company. Unemployment ran out and all I have is fixed low income. my wife works for a school and is on a disability leave of absence. Tried calling 800 312-3950 and only got a recorded message response requesting my social security number. Yea, I'm going to provide this....I tried emailing an explanation of late payments and CFNA barred processing the comment.
CFNA provides zero actual address in Cleveland and NO accurate email address. Did anyone think this is a drug cartel or organized crime source of credit?? Must be as there is no accountability....sorry I signed up.




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